Refund policy

Return and Refund Policy

At Fugitive Media Inc, customer satisfaction is important to us. We want you to enjoy your purchase of our printed T-shirts and apparel. If you experience an issue with your order, please review our return and refund policy below.

1. Return Window

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must be:

  • Unworn, unused, and unwashed.

  • In its original condition, with original tags and packaging where applicable.

  • Accompanied by proof of purchase, such as your order confirmation or receipt.

Items that do not meet these conditions may not qualify for a return, except where otherwise required by applicable law.

2. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive a damaged, defective, incorrect, or misprinted T-shirt, contact us at LaudineAyer4711@outlook.hu as soon as possible.

Please include your order number, a description of the issue, and clear photos of the product when applicable.

We will review your request and work with you to determine an appropriate resolution, which may include a replacement or refund. If the issue resulted from an error on our part, we will provide an appropriate remedy in accordance with applicable law.

3. How to Request a Return

To start a return, email us at LaudineAyer4711@outlook.hu with the following information:

  • Your order number.

  • The product you wish to return.

  • The reason for the return.

  • Photos of the product, if relevant.

Please wait for our return instructions before shipping any item back. We will provide the applicable return instructions after reviewing your request.

4. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or other reasons not caused by an error on our part, customers are generally responsible for return shipping costs.

If the product is damaged, defective, incorrect, or misprinted due to an error on our part, we will work with you to arrange an appropriate solution, including return shipping arrangements where applicable.

Original shipping fees are generally non-refundable unless required by applicable law or the return results from an error on our part.

5. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow approximately 5–10 business days after refund approval for processing. The time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

If your refund has not appeared after this period, please contact us at LaudineAyer4711@outlook.hu.

6. Exchanges

If you need a different size or would like to exchange a product, please contact us by email before returning the item.

Exchanges are subject to product availability. If the requested size, color, or design is unavailable, we will discuss an alternative resolution with you.

7. Non-Returnable Items

Unless an item is defective, damaged, incorrect, or otherwise eligible for a remedy under applicable law, the following items may not be eligible for return:

  • Items that have been worn, washed, or damaged after delivery.

  • Items returned outside the applicable return period.

  • Personalized or custom-made products, where permitted by applicable law.

  • Gift cards, where offered and where non-returnable under applicable law.

Nothing in this section limits any mandatory consumer rights or remedies available under applicable law.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at LaudineAyer4711@outlook.hu.

We will make reasonable efforts to accommodate cancellation requests before the order enters production, processing, or shipment. Once an order has entered production or has been shipped, cancellation may no longer be possible.

If cancellation is unavailable, you may still be eligible to request a return in accordance with this policy and applicable law.

9. Late or Missing Refunds

If you have not received an approved refund, please:

  1. Check your bank account or payment provider.

  2. Contact your card issuer, if applicable, to ask whether the refund is still being processed.

  3. Contact your bank if additional processing time may be required.

  4. If you still have not received your refund, email us for assistance.

10. Contact Information

If you have questions about returns, refunds, exchanges, or your order, please contact us:

Business Name: Fugitive Media Inc

Email: LaudineAyer4711@outlook.hu

Address: 9316 Gregory Way, Beverly Hills, CA 90212, United States

Website: https://h0khwn-gr.myshopify.com/

We appreciate your business and will make reasonable efforts to resolve your concerns fairly and promptly.

Thank you for shopping with Fugitive Media Inc.